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North Carolina Department of Justice
North Carolina Department of Justice
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Tree Removal

Keep the following tips in mind to avoid problems when hiring a tree removal service:
 
  • Don’t pay upfront. Be very wary of any request to pay deposits or other fees for tree work in advance. Out-of-state tree cutters have been known to collect deposits from entire neighborhoods and then disappear without performing any work. Only pay when the work is done and you are satisfied.
 
  • Avoid fly-by-night companies. Tree services that knock on your door or that just arrived in town from another state may not stick around to finish the job. Choose local companies with good reputations for the best results.
 
  • Check out the company. Contact our Consumer Protection Division and the Better Business Bureau to see if they have complaints against the company. Ask the company for local references, and look online for reviews of its work.
 
  • Make sure the company is insured. If a tree removal service claims to have insurance, don’t just take their word for it. Contact the insurer directly and ask them to send you a copy of the tree removal service’s certificate of insurance.
 
  • Find out a fair price. Be skeptical of any price that seems unusually high or low. To find out the going rate for tree removal, get written estimates from more than one company. Check with friends who’ve had tree work done recently to see what they paid and who they would recommend. 
 
  • Don’t let anyone rush you. If an offer is only good “now or never,” find someone else to do the job. And if the tree isn’t on your house or blocking your driveway, you may be better off waiting a few days or weeks to have it removed. 
 
  • Ask about debris removal, too. Will the company remove the tree from your property as well as cut it down? If not, you may wind up having to pay for debris removal.

We Can Help

If you have problems with a tree removal company or want to ask questions before hiring one, contact our Consumer Protection Division at 1-877-5-NO-SCAM. You can also file a consumer complaint or report possible price gouging online.