North Carolina Department of Justice

North Carolina Department of Justice

North Carolina Department of Justice
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As flood waters recede, steer clear of towing scams

Friday, October 21, 2016

Hurricane Matthew caused severe flooding that forced many North Carolina drivers to abandon their cars. Unfortunately, some drivers are finding that their vehicles have been towed and that they face hefty towing bills. Other consumers have reported being charged inflated fees after tow trucks hauled their cars away without permission.

If your car was towed due to Hurricane Matthew and you think you’ve been overcharged for towing, let our office know. Report possible price gouging on towing services to our office at 1-877-5-NO-SCAM toll-free in NC or file a complaint online at ncdoj.gov

If you need to have your car towed:
  • Contact your insurance company immediately to find out what towing services are covered under your plan.
  • Shop around. If possible, get estimates from multiple towing companies and compare them to find a good deal.
  • Do your homework. Ask friends, family members, or neighbors for their recommendations, and check out online reviews.
  • Avoid doing business with any company that drives by offering unsolicited services. Instead, call a trusted towing company directly.
  • Get it in writing. Don’t let a tow truck take your vehicle until you have a written statement of the costs. The statement should spell out towing charges, storage costs, and any other fees, as well as the location your car is being towed to.
  • Check out the name on the tow truck. Before you let the company tow your car, verify that the company name on the tow truck matches the statement you’ve been given.
  • Keep your insurance information secure. Scammers can use insurance information to commit fraud. Stay safe by dealing with your insurance company directly.

If your car was damaged or flooded by Hurricane Matthew, check out our tips on post-storm auto repairs.