North Carolina Department of Justice

North Carolina Department of Justice

North Carolina Department of Justice
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For a worry-free vacation, know your rental rights

Friday, June 10, 2016

Schools are getting out, and that means North Carolinians are starting to hit the road. If your travel plans include renting a vacation property, take a few moments to learn your rights as a vacation renter.

North Carolina’s Vacation Rental Act , which protects consumers who rent a vacation property for fewer than 90 days, requires that you receive a written rental agreement detailing:
  • Your rights and obligations as a tenant, including what you’ll pay
  • The rights and obligations of the landlord and/or real estate brokers
  • The amount of security deposit required and how the deposit will be held
  • Any additional fees required to rent the property
With your signature, you agree to abide by the terms of the rental agreement. The landlord must do the same, and is also required to keep the property safe and habitable.
When nature interrupts your vacation
The threat of a hurricane, wildfire or other disaster can interrupt your vacation. If a mandatory evacuation occurs and the landlord didn’t offer you rental insurance, you must be refunded for each night you can’t stay at the property. If you declined the insurance, no refund is required.
Vacationing out of state
Renting out-of-state? Check with the Attorney General’s Office or a consumer protection agency in that state to determine your rights.
File a complaint
Consumers can file complaints about vacation rental problems with Cooper’s office by calling 1-877-5-NO-SCAM toll-free within North Carolina or by filing a complaint online at Consumers who rented a property through a real estate or property management company can also contact the North Carolina Real Estate Commission at or (919) 875-3700 with questions or complaints.