North Carolina Department of Justice

North Carolina Department of Justice

North Carolina Department of Justice
Submit this request

Illegal “Robocalls” Irritate, Scam Consumers

Thursday, October 04, 2012


It’s against state law for a business to call you using a recorded message, but North Carolinians are continuing to receive these automated calls, often called robocalls. Most of these calls are scams designed to steal your personal information.
 
Hundreds of consumers have filed complaints about a robocall from “Rachel, with Card Services” who claims to be able to lower your credit card rates for an upfront fee. Another common robocall claims the FBI has noticed a spike in burglaries in your neighborhood, and suggests that you get an alarm system.   We’re investigating both of these types of robocalls as well as others.
 
If you get a robocall claiming to sell you a product or service or asking you to provide personal information, hang up. Never “Press 1 for more information,” and never provide financial or confidential information to someone who calls you. Remember, scammers can manipulate Caller ID so you can’t depend on that to help you sort legitimate callers from scam artists. Joining the Do Not Call Registry can help because if you’re on the registry, you can be even more skeptical of anyone who is still making telemarketing calls to you.
 
Using consumers’ complaints, we’ve been able to identify the culprits behind some illegal robocalls and taken action to shut them down. If you have received an illegal robocall, file a complaint at www.ncdoj.gov or contact the Attorney General’s Consumer Protection Division by calling 1-877-5-NO-SCAM.