North Carolina Department of Justice

North Carolina Department of Justice

North Carolina Department of Justice
Submit this request

Keep your cool when dealing with air conditioning repairs

Tuesday, June 07, 2011

With summer temperatures already soaring into the 90’s, your air conditioning system is getting a real work out. If it broke down, no doubt you’d want to get it fixed as fast as possible. But you’d also want the work done right, and for a fair price.

Dozens of consumers contact us every year to complain about problems with air conditioning and heating repairs. If your AC goes out (and we hope it doesn’t!) keep the following tips in mind to avoid problems:

  • Shop around. Seek recommendations from friends, neighbors, co-workers and others on who they use for air conditioning repairs.


  • Check credentials. Contact my Consumer Protection office at 1-877-5-NO-SCAM and your local Better Business Bureau to learn about the company’s complaint history. To see if the repair person is properly licensed, contact the State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors at (919) 875-3612.


  • Get a written contract. Read it carefully before you sign it, and make sure it includes all promises made orally. Remember that if you sign a home repair contract at your home rather than at the company’s place of business, NC law gives you three business days to cancel it.


  • Don’t pay upfront, don’t pay until you’re satisfied, and pay by check or credit card—not cash—if possible.

  •  Don’t be surprised if your home warranty doesn’t cover the repair. In many cases, consumers tell us that home warranties don’t meet their expectations.


Visit to learn more about how to protect yourself from home improvement problems. If you’ve had problems with a repair company, file a complaint with the Attorney General’s office online or call 1-877-5-NO-SCAM toll-free within North Carolina