North Carolina Department of Justice

North Carolina Department of Justice

North Carolina Department of Justice
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Phony Card Cancellation Notices Arrive Via Phone

Friday, May 23, 2014


Consumers in North Carolina are receiving automated telephone calls saying that their credit or debit card has been canceled or deactivated. The message offers recipients a way to get their card back into service. The calls are coming from a variety of numbers. Sometimes Caller ID displays only a partial number, or a number with no area code. The company or financial institution that issued the card is not named in the message.

Some recipient are instructed to “Press 1” (or 2), while others are given a telephone number to call. Regardless of the approach, eventually they will be asked to enter their credit or debit card number, or other confidential information.

Consumers are getting better about recognizing these scams and fortunately none of the many consumers who have reported to our office in the last 24 hours have fallen for it. One was glad to have been warned about these kinds of scams because “in the past I would have immediately called them back.”

Text or voicemail messages warning of problems with your account and offering a “fix” if you enter your account information are always phony. A legitimate company might use a message to let you know of a problem, but only if you have previously provided your number and specifically asked to be notified in that manner. But they will never ask you to supply information.

If you believe that you‘ve been scammed, report it to the Attorney General’s Consumer Protection Division by calling 1-877-5-NO-SCAM or file a complaint at www.ncdoj.gov.