Medrano Express barred from entering contracts, taking money from NC customers, AG Cooper says
Release date: 7/15/2014
Raleigh: An international shipping company that took money to ship packages and failed to deliver them is now barred from contracting with North Carolina consumers, Attorney General Roy Cooper said today.
Medrano Express and individual defendants Jorge Medrano and Telma Ayala are further barred from taking advance payments from consumers. In addition, the preliminary injunction granted today by Wake County Superior Court Judge Howard E. Manning, Jr. also ordered Medrano Express not to destroy any records or transfer any of its assets without approval.
“When a business fails to keep its promises, we want to know about it so we can take action for consumers,” Cooper said. “Our goal here is to help consumers get their packages or money back, and prevent others from being harmed.”
Cooper filed a lawsuit last month against Medrano Express and individual defendants asking the court to order the defendants to return all unshipped packages to consumers. If a package cannot be returned, Cooper is asking that Medrano Express reimburse consumers for the value of the package’s contents.
The Attorney General’s Consumer Protection Division filed the lawsuit after 118 consumers complained that Medrano Express had never delivered packages as promised, provided false shipping date estimates and/or failed to return undelivered packages or provide refunds. Cooper is also seeking a permanent ban against the owners’ and managers’ deceptive practices, refunds of shipping costs for consumers and civil penalties.
Medrano Express specialized in shipping items to Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Mexico but is no longer operating. The shipping company, based in Hempstead, N.Y., also operated under the name Diamond Shipping. The company had locations in at least 20 states, including in Raleigh and Charlotte.
Any North Carolina consumer who shipped packages through Medrano Express that did not arrive should contact the Attorney General’s Consumer Protection Division. Help is available in English or Spanish.
Call the Consumer Protection Division at 1-877-5-NO-SCAM (toll-free within North Carolina) or (919) 716-0058 (Spanish language line). People can also file a consumer complaint online in English or Spanish at ncdoj.gov.
Contact: Noelle Talley, (919) 716-6413