North Carolina Department of Justice
North Carolina Department of Justice
North Carolina Department of Justice
Submit this request

Consumers who paid for “free” vacation offers to get refunds

Release date: 10/28/2013

Millennium Travel to repay consumers, banned from industry for 10 years

Raleigh: North Carolina consumers who were misled into paying deposits for supposedly free vacations will be able to get their money back, Attorney General Roy Cooper announced today.
“Using the promise of a free vacation to lure people and then making it nearly impossible to actually book it is wrong,” Cooper said.  “Consumers who lost money to this scheme will now be able to get it back.” 
Under a consent judgment signed by Wake County Superior Court Judge Donald W. Stephens, Millennium Travel and Promotions, Inc. and its owners Karen E. Armand, Tony J. Armand and Henry J. Armand are barred from engaging in any travel related business in North Carolina for the next ten years.   The Florida-based defendants will pay approximately $21,000 in restitution to around 200 consumers and $10,000 to the NC Department of Justice to be used for consumer protection efforts in the state. 
The Attorney General’s Consumer Protection Division will contact eligible consumers to let them know how to claim their refund.

As alleged in Cooper’s complaint, Millennium sold travel certificates that promised a free cruise or roundtrip airlines tickets and that were used to entice people to attend a high-pressure sales pitch for a travel club, A-2-Z Vacations.
After attending the presentation, consumers received a vacation certificate provided by Millennium for “free” travel but were required to pay a $100 deposit upfront.  According to consumers who complained, the trip was practically impossible to redeem, with so many blackout dates that consumers were left with few if any dates to travel.  Consumers who paid the deposit on their supposedly free trip will now be able to get their money back.
The Attorney General’s case against the other travel groups named in the lawsuit, East Coast Travel, A-2-Z Vacations and Smart Travel & Incentives, is still moving forward.
Cooper filed suit against Millennium and its partners this summer as part of an international sweep coordinated by the US Federal Trade Commission which included 190 actions taken by 28 states and eight other countries.  The joint effort was designed to warn travel businesses to follow the law and educate consumers about how to avoid travel scams.
“Read the fine print on any travel offer very carefully, especially if it seems too good to be true, and check out the company before you do business with them,” urged Cooper. 

Consumers can visit the travel tips section at more advice on how to avoid scams and get better deals on travel.  To check out a company or file a complaint against one, consumers can call1-877-5-NO-SCAM toll-free within state or file a complaint online at

Media contact: Noelle Talley (919) 716-6413