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Security Freeze by Phone or Mail


Free For ID Theft Victims, Seniors
You can establish and manage a security freeze by mail or phone. These methods are always free for identity theft victims who have filed a police report, their spouses, and consumers over the age of 62. Other consumers can be charged up to $3 per credit bureau each time they establish a security freeze by mail or phone, although some credit bureaus are not currently charging consumers these fees. Before requesting a security freeze by mail or phone, check the credit bureau's website to see if they charge a fee.
All North Carolina consumers can get a free security freeze online.
 
Security Freezes by Mail
Credit bureaus will usually comply with your written request for a security freeze within three business days after they receive it. To request a security freeze by mail, send a letter to each of the three credit bureaus listed below. 

Your letter should include:
  • Your full name including middle initial and any suffix (such as Jr.)
  • Your home addresses for the last five years
  • Your Social Security number and date of birth
  • Two proofs of residence (examples: a copy of your driver’s license, utility bill, insurance statement, bank statement)
  • Police or DMV report if you’re a victim of identity theft
 
If the credit bureau charges a $3 fee for security freezes by mail, include payment by check, money order or major credit card. (Include the card name, account number, expiration date, and three or four digit identification number on the back of card.)

To save time, you can use our Security Freeze Request form letters for EquifaxExperian, and TransUnion. Enter your personal information on each letter, then print each letter and sign it. You can send your letters to the three credit bureaus by first-class mail, but for additional security you may want to send them by certified mail.
ant to send them by certified mail.
(Note: The credit bureaus already have your name and other personal information in their files. You will be providing it to verify your identity.)

Security Freezes by Phone
Most credit bureaus will usually comply with your request by phone for a security freeze within 24 hours. To place a freeze by phone, call each of the three credit bureaus. Be prepared to supply the information listed above including your driver’s license number and account numbers. If the credit bureau charges a fee for security freezes by phone, be prepared to provide payment information. 

How to Contact the Credit Bureaus to Request a Security Freeze
Equifax Experian TransUnion
PO Box 105788 PO Box 9554 PO Box 2000
Atlanta, GA 30348 Allen, TX 75013 Chester, PA 19016
1-800-685-1111 1-888-397-3742 1-888-909-8872

Keep Your PINs or Passwords
When you establish a security freeze with a credit bureau, the company will provide you with a PIN (Personal Information Number) or password. Make sure you keep this information in a safe place. You will need it when you lift or remove your security freeze.

Note: If you get your freeze by phone, be prepared to write down your new PIN. Near the end of your call the automated system may state your PIN quickly, and with little or no warning. Your PIN may not be repeated, so be ready to write it down.