Release date: 2/27/2019
(RALEIGH) Attorney General Josh Stein today announced that Wells Fargo has begun a consumer redress review program as part of its December 2018 settlement resolving claims that the bank violated state consumer protection laws. The program allows consumers who have not yet been made whole through other remediation programs already in place to seek to have their inquiry or complaint reviewed by a Wells Fargo escalation team for possible relief.
“I urge anyone who was a victim of Wells Fargo’s unfair practices to visit their consumer redress website or contact them by phone,” said Attorney General Josh Stein. “This is your opportunity to have your concerns addressed and to get back what was taken from you, and I hope you will take advantage of it.”
As part of the program, Wells Fargo will maintain a website that contains information regarding consumers’ eligibility for redress. Wells Fargo’s website describes the issues covered by the settlement agreement and provides escalation phone numbers consumers may use to request review. In addition, Wells Fargo will provide periodic reports to the states about ongoing remediation efforts.
Wells Fargo’s consumer redress review website may be accessed at https://www.wellsfargo.com/commitment/redress/.
Consumers with questions or concerns may call the following Wells Fargo escalation phone numbers:
- Unauthorized Accounts / Improper Retail Sales Practices: 1-844-931-2273
- Improper Renters and Life Insurance Referrals: 1-855-853-9638
- Force-Placed Collateral Protection Auto Insurance (“CPI”): 1-888-228-9735
- Guaranteed Asset/Auto Protection (“GAP”) Refunds: 1-844-860-6962
- Mortgage Interest Rate Lock Extension Fees: 1-866-385-5008
Laura Brewer (919) 716-6484