• Toll Free in NC: 1-877-566-7226
  • Outside NC: 919-716-6000

Motor Vehicle Complaint

Before You File a Complaint

  • Read our consumer tips, which can help you avoid future problems.
  • Remember that our office can’t give you legal advice or provide legal representation to individual consumers.
  • Our office generally doesn’t get involved in matters that are scheduled or have already been heard in a court of law or closed by the agency with proper jurisdiction.
  • Know that documents you provide to us may be public record.

What happens to my complaint?

After we review your complaint and supporting documents, we will likely forward them to the business complained about for response. You’ll receive copies of all correspondence. If the complaint falls within the jurisdiction of another local, state, or federal agency, we may refer your complaint to that agency.

We will work with you and the business to resolve your dispute. If we cannot find a resolution, we may suggest that you file an action in Small Claims Court or that you consult a private attorney.

When consumers’ complaints show a pattern of illegal business practices, we may take legal action to enforce the law on behalf of the public.

Even if we aren’t able to directly resolve your complaint, hearing from consumers like you helps us do our job. Consumer complaints help our office monitor questionable business practices, set priorities for enforcement efforts, and make recommendations for changes to the law.

A “Save and Continue” link is included next to the submit button at the bottom of this form. Clicking “Save and Continue” will allow you to save your progress, and return at a later date to complete the form.

Contact Consumer Protection

If you want to send the complaint in by mail, use the following link to print the Motor Vehicle Complaint Form

Mail to:

Consumer Protection
Office of the Attorney General
9001 Mail Service Center
Raleigh, NC 27699

(919) 716-6000