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Free Security Freeze by Phone or Mail

 
You can establish and manage a security freeze by mail or phone, as well as online.

Free Security Freezes by Mail
Credit bureaus must comply with your written request for a security freeze within three business days after they receive it. To request a security freeze by mail, send a letter to each of the three credit bureaus listed below. 

Your letter should include:
  • Your full name including middle initial and any suffix (such as Jr.)
  • Your home addresses for the last five years
  • Your Social Security number and date of birth
  • Two proofs of residence (examples: a copy of your driver’s license, utility bill, insurance statement, bank statement)
  • Police or DMV report if you’re a victim of identity theft
 

To save time, you can use our Security Freeze Request form letters for EquifaxExperian, and TransUnion. Enter your personal information on each letter, then print each letter and sign it. Send your letters to the three credit bureaus by first-class mail, but for additional security you may want to send them by certified mail.

(Note: The credit bureaus already have your name and other personal information in their files. You will be providing it to verify your identity.)

Free Security Freezes by Phone
Credit bureaus must comply with your request by phone for a security freeze within one business day. To place a freeze by phone, call each of the three credit bureaus. Be prepared to supply the information listed above including your driver’s license number and Social Security Number.  

How to Contact the Credit Bureaus to Request a Security Freeze
Equifax Experian TransUnion
PO Box 105788 PO Box 9554 PO Box 2000
Atlanta, GA 30348 Allen, TX 75013 Chester, PA 19016
1-800-685-1111 1-888-397-3742 1-888-909-8872

Keep Your PINs or Passwords Safe
When you freeze your credit, the company will send you confirmation of the placement of the freeze along with information on how to remove the freeze, including any authentication information you will need, such as a PIN (Personal Identification Number) or password. The information should be send to you no later than five business days after placing the freeze. Make sure to keep this authentication information in a safe place.