Telecommunications Officer

Website City of Mount Airy

The City of Mount Airy is accepting applications for the following position

Telecommunications Officer

An employee in this classification works in the telecommunications division of the Mount Airy Police Department.  This includes taking calls for assistance from the general public including 911 calls, dispatching and monitoring Police units; enters caller information into the Computer Aided Dispatch (CAD) system; enters and retrieve various police reports into the in-house Records Management System (RMS) and Division of Criminal Information (DCI) database. The work involves frequent contact with the general public. Telecommunication officers with the police department work a 28-day rotation between days and nights, with 4 days on and 4 days off in that time frame.  Telecommunications officers work day and night shifts that rotate on a regular cycle.


Requirements include: Applicants must be a U.S. citizen and at least 18 years of age.  Qualified applicants should be detail-oriented, able to function well under high-pressure situations, and maintain a professional and calm demeanor. Applicants must be able to multi-task and have above average computer and clerical skills, have excellent written and oral communication skills.

Applicants must have the ability to communicate clearly and be able to deal with the public politely under stressful conditions; ability to exercise good judgment, calmness, and ability to recognize potentially dangerous or hazardous situations based on verbal descriptions.  Applicants that are bilingual with prior experience in dispatching and clerical background are preferred.  Graduation from high school or the equivalent of a high school diploma is required. Individuals must undergo an extensive criminal background investigation, drug screen, and physical. Position is full-time with benefits.

Applications may be obtained at the Personnel Department located at City Hall, first floor 300 S. Main Street, Mount Airy, NC 27030.



To apply for this job please visit

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