Public Safety Telecommunicator

Fayetteville State University Police & Public Safety

The primary purpose of the organization unit (department) is to protect the life and property of the students, faculty, and staff on the campus of Fayetteville State University and to support the University’s core mission of academic excellence by providing comprehensive and professional public safety services, as well as convenient access to a peaceful and orderly campus community.

This is an essential position assigned to perform technical communications work in support of Public Safety Telecommunications for Fayetteville State University. Work involves receiving emergency and non-emergency calls, monitor alarms, monitor video surveillance systems, obtaining and relaying information, prioritizing calls for service, prioritizing alarm response and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Employees are responsible for operating a host of complex telecommunications and computer equipment to include multi-line phone systems, multi-channel police consoles, two-way radios, emergency alert notification systems, video surveillance systems, scanners, and Division of Criminal Information (DCI) Terminals. Applies knowledge of Federal Communications Commission (FCC) rules and regulations in unique situations.

Applies considerable knowledge of departmental policies and procedures related to the answering, response, and dispatch of calls in a complex telecommunications environment. Requires the ability to be able to manage multiple tasks and to remain calm and composed in high-stress situations. Ability to enter information accurately and efficiently into the computer database and maintain DCI certification and have the ability to locate information from DCI terminal or other sources as requested for law enforcement support. Must maintain confidentiality and use discretion in the course of conducting business. May require shift, weekend, holiday, and/or overtime work. This position is classified as a Mandatory Reporting Employee position.

Starting Salary $36.832.00

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