Website Iredell County
GENERAL STATEMENT OF JOB
Performs a variety of administrative support, clerical, secretarial, records processing, data entry, or program assistant duties in an office, requiring an understanding of the department’s services.
DISTINGUISHING FEATURES OF THE CLASS
Employees in this class perform a variety of journey-level administrative, clerical, records processing, data entry, and program assistant support duties. Work generally requires that employees handle day-to-day activities such as information and records processing. Clerical and administrative support duties are stronger than the Administrative Support Assistant in terms of variety, complexity, and independence. Work at this level requires more self-initiative and the ability to resolve most issues by applying standard procedures. Unusual situations may be referred to others for guidance. General knowledge is required of the department and related County functions. Guides may include a variety of manuals and instructions and on-line resources; skill is required for operating advanced computer programs for billings and receivables, law enforcement data, and narrative information. Some judgment is required in applying the appropriate guides for handling work; deviations from established procedures are referred to others. Work is performed under the supervision of the department head or other staff, and work is evaluated through observation and the quality and effectiveness of work completed.
ESSENTIAL DUTIES AND TASKS
Serves as support for programs, accounts receivables/payables, data entry, or other administrative support for functions and services; provides information on a variety of rules, programs, or County services.
Receives and greets visitors/customers; provides services concerning visitors’ needs; may handle requests independently.
Secures information via telephone or personal contact; selects appropriate materials or researches records to answer questions; handles confidential items including customer data, law enforcement, human resources, or financial accounts.
Inputs data into computer systems; generate records, reports, bills, and/or other requirements from the data; verifies and edits data.
Operates a computer to generate correspondence, memoranda, electronic mail, reports; reviews work for compliance with instructions, spelling, punctuation, and grammar; proofreads final copies.
Types a variety of materials including charts, spreadsheets, and statistical data from notes or instructions; proofreads final copies for spelling, punctuation, grammar, and format.
Reviews and verifies records and reports for correct information; processes documents based on verification; files and retrieves materials based on limited information and performs follow-up activities; may assist in audits of data.
ADDITIONAL JOB DUTIES
May provide backup assistance to other roles in the department.
Performs related duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES
General and working knowledge of office practices and procedures.
General and working knowledge and ability to use correct numbers, arithmetic, bookkeeping, grammar, vocabulary, and spelling.
Ability to communicate effectively in person and by telephone.
Ability to gather and give basic information and instructions on departmental programs.
Ability to multi-task and be adept at performing duties in a fast-paced environment.
Ability to operate office equipment such as computers and databases, typewriter, fax, scanner, copier.
Ability to use judgment in organizing and establishing priorities of the work assigned.
Ability to record financial transactions and balance figures; ability to meet deadlines with payrolls, receivables, payables, and related actions with strict timelines.
Ability to maintain effective working relationships with supervisors, employees, and the public.
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