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File a Consumer Complaint
Report a Robocall/Text
  • Robocall Hotline:(844)-8-NO-ROBO
  • All Other Complaints:(877)-5-NO-SCAM
  • Outside NC:919-716-6000
  • En Español:919-716-0058

General Consumer Complaint

Ready to file a general consumer complaint? Here is what to expect, what our office can and cannot do, and how to reach us if you need help.

Before You File

A few things to know before you start:

  • Read our consumer tips. They can help you avoid problems down the road.
  • We cannot give you legal advice or act as your personal attorney.
  • We may sue a business or individual we believe violated North Carolina’s consumer protection laws and harmed consumers, but we cannot sue solely to recover your money or property.
  • Our mediation process opens communication between you and the business, encourages fair settlements, and aims to resolve disputes without court. Only a court can decide whether a business broke the law or order it to act.
  • We generally do not get involved in matters already scheduled or heard in court, or that belong to another state or federal agency.
  • Documents you send us may become public record.

What Happens After You File

After we review your complaint and supporting documents, we will usually forward them to the business for a response. You will receive copies of all correspondence. If your complaint falls under another local, state, or federal agency, we may refer it there.

We will work with you and the business to resolve the dispute. If we cannot, we may suggest you file an action in Small Claims Court or consult a private attorney.

When complaints reveal a pattern of illegal business practices, we may take legal action to enforce the law on behalf of the public.

Even when we cannot resolve your complaint directly, hearing from you helps. Complaints let us spot questionable business practices, set priorities for enforcement, and recommend changes to the law.

Completing the Form

Fields marked with an asterisk (*) are required.

You do not have to complete the form in one session. Click “Save and Continue” at the bottom of the form to save your progress and return later. This feature requires a current modern web browser.

Need help with the form? Call our Consumer Assistance line at (919) 716-6000.