General Consumer Complaint. File a Consumer Complaint at NC DOJ.

Have a "General Consumer Complaint" to be filed?

Need the form in Spanish? You can find that here.

A “Save and Continue” link is included next to the submit button at the bottom of this form. Clicking “Save and Continue” will allow you to save your progress, and return at a later date to complete the form.

Please note that you must use an updated internet browser for the “Save and Continue” feature to work properly. It will not work with the discontinued version of Internet Explorer. Feel free to call our consumer assistance line at (919) 716-6000 should you need help completing the form.

Before You File a Complaint

Read our consumer tips, which can help you avoid future problems.
Remember that our office can’t give you legal advice or provide legal representation to individual consumers. We may file lawsuits if we determine a business or individual may have violated North Carolina's consumer protection laws and harmed consumers, but we cannot file a lawsuit solely to recover money or property for you.
Our complaint mediation process helps open communication between consumers and businesses, encourages fair settlements, and aims to resolve issues without legal action. Ultimately, only a court can decide whether a business has broken the law and force a business to take a particular action.
Our office generally doesn’t get involved in matters that are scheduled or have already been heard in a court of law or that are the proper subject for another state or federal agency.
Know that documents you provide to us may be public record.

What happens to my general consumer complaint?

After we review your complaint and supporting documents, we will likely forward them to the business complained about for response. You'll receive copies of all correspondence. If the complaint falls within the jurisdiction of another local, state, or federal agency, we may refer your complaint to that agency.

We will work with you and the business to resolve your dispute. If we cannot find a resolution, we may suggest that you file an action in Small Claims Court or that you consult a private attorney.

When consumers' complaints show a pattern of illegal business practices, we may take legal action to enforce the law on behalf of the public.

Even if we aren't able to directly resolve your complaint, hearing from consumers like you helps us do our job. Consumer complaints help our office monitor questionable business practices, set priorities for enforcement efforts, and make recommendations for changes to the law.

Your Information

Name *

Prefix First Middle Last Suffix

Mailing Address *

Street Address City State / Province / Region ZIP / Postal Code

Email *

County of Residence

Day Phone Number (including area code)

Evening Phone Number (including area code)

Cell Phone Number (including area code)

Fax Number (including area code)

I am a military service member or military spouse.

Yes

Are you over the age of 65?

Yes

Information About Company Against Which You Are Complaining

Full name of company *

Company’s internet address (URL)

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Telephone Number (including area code) *

Company Email

Hidden

Fax Number (Including Area Code)

Complaint Information (complete any blocks which apply to your complaint)

Product, item, or service involved

Date of purchase, service, contract

Manufacturer or brand

Model

Account Number

Do not submit credit card or bank account numbers through this form. If you need to provide that information as part of your complaint, please mail it to us instead.

Serial Number

Did you sign a contract or lease?

Yes

Start Date

End Date

Total amount paid

Please enter the amount without $ sign.

Amount in dispute

Please enter the amount without $ sign.

Please enter a number greater than or equal to 0.

How was payment made?

Did you buy an extended service contract?

Yes

Name of company responsible for extended service contract or warranty.

Information About the Transaction

How was initial contact made between you and the entity you are filing this complaint against?

Where did the transaction take place?

At my home

At the company's place of business

By mail

Over the phone

Via computer (website or email)

Trade show or hotel

Other

Details of Complaint

Details *

Resolution Attempts You Have Made

Have you contacted the company with your complaint?

Yes

Name of person most recently contacted.

First Last

His/her Phone Number (including area code)

Results

What resolution would you consider fair? *

Do you have an attorney in this case?

Yes

Name of attorney

First Last

Attorney’s number, including area code.

Has your complaint been heard or is it scheduled to be heard in court?

Yes

If yes, where and when?

If already heard, what was the result?

Will you be submitting documentation by mail or fax?:

Yes

File Upload

You may attach up to four supporting documents, up to 5MB each, in jpg, jpeg, png, pdf, doc, docx or txt format.

Drop files here or

Accepted file types: jpg, png, pdf, doc, docx, txt, jpeg, Max. file size: 5 MB, Max. files: 4.

After you’ve completed the form and printed copies, please hit submit to send your complaint to the Consumer Protection Division.

Important Information

Important Information Documents provided to this office may be public record. Please be sure to include copies of any supporting documents you may have, such as photographs. This office does not have the authority to give private legal advice or provide private legal representation to individual consumers.

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