Have a "General Consumer Complaint" to be filed?
Need the form in Spanish? You can find that here.
A “Save and Continue” link is included next to the submit button at the bottom of this form. Clicking “Save and Continue” will allow you to save your progress, and return at a later date to complete the form.
Please note that you must use an updated internet browser for the “Save and Continue” feature to work properly. It will not work with the discontinued version of Internet Explorer. Feel free to call our consumer assistance line at (919) 716-6000 should you need help completing the form.
After we review your complaint and supporting documents, we will likely forward them to the business complained about for response. You'll receive copies of all correspondence. If the complaint falls within the jurisdiction of another local, state, or federal agency, we may refer your complaint to that agency.
We will work with you and the business to resolve your dispute. If we cannot find a resolution, we may suggest that you file an action in Small Claims Court or that you consult a private attorney.
When consumers' complaints show a pattern of illegal business practices, we may take legal action to enforce the law on behalf of the public.
Even if we aren't able to directly resolve your complaint, hearing from consumers like you helps us do our job. Consumer complaints help our office monitor questionable business practices, set priorities for enforcement efforts, and make recommendations for changes to the law.