What can I do if a company with a State-issued franchise refuses to provide me with a cable or video service?

Under the new law, cable and video companies with State-issued franchises are generally not required to provide service in particular areas. Our office does not have the authority to tell companies where they must provide service.A cable or video company may not deny service to any group of potential residential subscribers within its franchise area due to race or income. If you believe that you have been the subject of this type of discrimination, please file a complaint with us.