My Utility Service Provider’s billing cycle does not line up with the monthly period (e.g., the second monthly period ending May 31) and the information about the number of accounts eligible to be disconnected and the amount of late fees that will not be charged do not reflect the impact of the emergency order. How should I count those items in the report?

We understand that the monthly reporting period does not line up with the billing cycles for many Utility Service Providers, and there are variations in the data each utility has available for reporting.  Please do your best to estimate the impact during the period as if a snapshot were taken, and use the “other information” box to explain how you calculated your responses if that is useful.