File a Complaint
Before You File a Complaint
- Read our consumer tips, which can help you avoid future problems.
- Remember that our office can’t give you legal advice or provide legal representation to individual consumers. We may file lawsuits if we determine a business or individual may have violated North Carolina’s consumer protection laws and harmed consumers, but we cannot file a lawsuit solely to recover money or property for you.
- Our complaint mediation process helps open communication between consumers and businesses, encourages fair settlements, and aims to resolve issues without legal action. Ultimately, only a court can decide whether a business has broken the law and force a business to take a particular action.
- Our office generally doesn’t get involved in matters that are scheduled or have already been heard in a court of law or that are the proper subject for another state or federal agency.
- Know that documents you provide to us may be public record.
Complain Online
First, choose the consumer complaint form that fits your problem. Next, enter the information into the form and submit it electronically. You can attach up to four supporting documents. Please copy and mail any additional supporting documents along with a printed copy of your complaint.
- General Consumer Complaint Form
- Consumer Complaint Form in Spanish
- Price Gouging Complaint Form (This form is only available during a state of emergency.)
- Telemarketing Complaint Form
- Automobile Complaint Form
- For a vehicle sales complaint: submit copies of the bill of sale, credit contract, and any correspondence related to the problem.
- For a used car warranty complaint: submit copies of the warranty and describe any oral warranties or promises made about the condition of the car.
- For a car repair complaint: submit copies of repair orders or written estimates.
- Health Fraud Complaint Form
- Animal Cruelty Complaint Form
What to Include
Providing supporting documents helps us respond to your complaint more quickly. Include legible copies of supporting documents. Please submit copies of your supporting documents, not originals.
Complain by Mail
We prefer that you file your complaint via our online form. If you would like to file a complaint via hard copy, please call us on our consumer assistance line at (919) 716-6000, and we will mail you a complaint form.
Contact Us
- Toll-free within North Carolina: 1-877-5-NO-SCAM
- From outside North Carolina: (919) 716-6000
- En Espanol: (919) 716-0058
What happens to my complaint?
After we review your complaint and supporting documents, we will likely forward them to the business complained about for response. You’ll receive copies of all correspondence. If the complaint falls within the jurisdiction of another local, state, or federal agency, we may refer your complaint to that agency.
We will work with you and the business to resolve your dispute. If we cannot find a resolution, we may suggest that you file an action in Small Claims Court or that you consult a private attorney.
When consumers’ complaints show a pattern of illegal business practices, we may take legal action to enforce the law on behalf of the public.
Even if we aren’t able to directly resolve your complaint, hearing from consumers like you helps us do our job. Consumer complaints help our office monitor questionable business practices, set priorities for enforcement efforts, and make recommendations for changes to the law.