Consumers should contact the utility first and request that their service be re-connected. If this fails, and the Utility Service Provider is regulated by the NCUC (for example, Duke or Carolina Water Service), and service was shut-off on or after March 19, 2020, then the answer is yes, contact the Consumer Services Division of the Public Staff.
But if the service is provided by a government utility or member cooperative or another entity that is not an investor-owned “public utility” subject to NCUC regulation, and was shut off on or after March 31, 2020, then the complaint should be made to the Attorney General’s Office by filing an on-line complaint here.
You may also call one of these numbers:
- Toll-free within North Carolina: 1-877-5-NO-SCAM
- From outside North Carolina: (919) 716-6000
- En Espanol: (919) 716-0058